Terms & Conditions
Lettings: are generally calculated on a weekly basis from 4pm Saturday to 10am the following Saturday. However this can be negotiated at off-peak times.
Rates: reduced rates per week for small groups, though for parties of 10 can be £1,650 per week. Please e-mail firstname.lastname@example.org for availability and rates.
To confirm your bookings a non-refundable deposit of 25% is required. This is payable by PayPal or cheque to Marie Morrison, Ceolmara, 64 Newmarket Isle of Lewis, with the balance to be paid 6 weeks prior to arrival dated. Bookings within 6 weeks of arrival dated are payable in full. A telephone or email reservation will be held for 7 working days pending receipt of deposit. On receipt or deposit the booking will be confirmed.
Cancellation: If you need to cancel a reservation for any reason, we must be notified by telephone immediately and cancellation must be confirmed in writing within five days.
In event of a cancellation, we will make every effort to re-let the booking and you will be reimbursed in full. However we strongly advise that you take out insurance cover to protect against additional costs.
Adverse Travel Conditions: Travel to the Island can occasionally be disrupted due to bad weather. Where non-arrival is the result of ferry/plane disruptions, technical fault/breakdown or any form of industrial action, we cannot be held responsible and no refund will be given.
Protect Your Holiday: To minimise the cost and inconvenience of cancelled bookings we strongly advise you to take out holiday insurance. You may otherwise have to forfeit the full cost of your holiday in certain circumstances.
Vehicles / Personal Property: Though the area is a very quite and peaceful, vehicle, accessories and contents are left at their owners’ risk.
The proprietors will not be held responsible for any loss or damage or any injury to persons not caused through the fault of the proprietor.
We cannot accept liability for any damage, injury, death or loss of any nature whatsoever suffered by any persons from any cause other than in the case of the owners proven negligence.
Internet users must agree NOT to use the Internet to access unacceptable sites or hack into unauthorized areas
Cleaning: The property should be left clean and tidy on departure and any damages must be reported prior to departure. Property or accommodation left in a dirty or inappropriate manner may result in an additional cleaning surcharge.
Linen: All linen and towels are supplied and included in the rental price.
Utilities: Peat, Oil and Electricity are included in the rental price. However excessive use will be surcharged.
Number in Party: Please supply names of all people in party and also ages of children at time of stay.
Restriction on Rental: We reserve the right to remove person or persons from the property due to unreasonable behavior, damage to the property or exceeding the stated occupancy. In this case refund will be at the discretion of the owners.
Customer Promise: We really value your feedback. Letting us know when you are not happy with our service gives us the opportunity to put matters right for you and improve your stay and others to follow, which is why you can contact us by phone during your stay and at a convenient time for you, we will endeavor to put right and respond as quickly as possibly. It is important to us to deliver an efficient and friendly service to you, so you have a relaxing home from home holiday. We take responsibility for solving problems and complaints as effectively and quickly a possible
We want you to feel positive about any contact you have with us, so we have set ourselves the following standards:
- Enquires via e – mail or our websites will be answered within 24hrs.
- Telephone calls to our mobile phone we will do our best if call when missed to return the call as soon as (except possibly the result of poor reception) and as long as the caller number has not been withheld.
- Our website will be kept as informative and interesting as possible
- Availability calendars on the website will be continuously updated as bookings are received
- Make all your dealings with us as friendly and hassle free as possible
- Help with local knowledge if at all possible
There is a no smoking policy within the house
No pets allowed